Shipping & delivery

Dispatch location, carrier and shipping charge

Dispatch location

Zhuhai, Guangdong, China

Destinations

United States and Australia, subject to destination eligibility

Carrier

DHL

Shipping charge

US$5.00 USD for a one-device order

Product + shipping

Any one device: US$89.00 + US$5.00 = US$94.00 USD. This one-device total excludes applicable taxes and import duties

Processing and delivery times

Order preparation

Dispatched within 3 calendar days after payment

United States

Estimated 7 business days in transit after dispatch

Australia

Estimated 7 business days in transit after dispatch

Transit estimates start after dispatch and are additional to the preparation period. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. Customs clearance, destination restrictions and carrier disruptions can affect delivery. Dispatch confirmation will include available DHL tracking information.

Customs duties and taxes

Customers are responsible for applicable import duties charged by the destination authorities. These duties are not included in the listed product price or US$5.00 shipping charge and may be payable through the carrier or customs authority. Any taxes we are required to collect at checkout will be shown separately before payment. Country selection does not change the published USD currency.

We do not declare false customs values or misdescribe the goods. Contact support about an unexpected customs notice so the shipment and charges can be checked.

Export and destination restrictions

Sales are intended only for adult customers in the United States and Australia. We will confirm whether the product can lawfully be delivered to the destination before accepting payment. We will not fulfil transactions prohibited by applicable export, import, sanctions or age restrictions. No digital products or virtual services are sold.

If an order cannot lawfully be fulfilled, we will explain the cancellation and refund arrangements. Do not assume a destination is eligible solely because its country is listed.

Delays, missing parcels and cancellations

If dispatch is delayed, we will explain the revised timing and the applicable cancellation or refund options. For US orders, consent to a delay or a refund for unshipped goods will be handled as required by applicable law. Australian consumer rights also remain available when goods are not supplied.

Contact us about a missing, damaged or incorrect parcel. A carrier estimate or tracking status does not remove our responsibility for an applicable remedy. See our returns and refunds policy.

Email: support@dblucky.com
Telephone: +86 17817725217

More than one device

The published US$5.00 DHL shipping charge applies to a one-device order. For more than one device, contact support@dblucky.com before payment to confirm the shipping charge and total. Do not assume that increasing the PayPal cart quantity keeps shipping at US$5.00.