LUCKY LOVER · INFORMATION
Frequently asked questions
What is Lucky Lover SweetBloom?
Lucky Lover SweetBloom is a rechargeable adult personal massager with a silicone surface, air-pulse modes and vibration modes. It is intended for adults aged 18 and over.
Which features are described?
The current product information describes 3 air-pulse modes, 9 vibration modes, a flexible moving section, a transparent cup body and champagne-tone details.
Can I buy through this website?
Payment is handled through our PayPal shopping cart. PayPal displays the shared item name "Toys". Your selected product style is not sent automatically from this page. Before paying, contact support@dblucky.com to confirm your selected style, quantity, delivery destination and total. Review the items, shipping, taxes and payable total in PayPal before authorising payment; they must match the arrangements confirmed with support.
Which countries are you preparing to serve?
DHL delivery from Zhuhai, Guangdong, China costs US$5.00 for a one-device order to the United States or Australia. Orders are dispatched within 3 calendar days after payment. Estimated transit time after dispatch is 7 business days to either country. Customers are responsible for applicable import duties. Contact support before payment to confirm your selected style and delivery total.
Do you accept change-of-mind returns?
Request a return or exchange within 30 days of delivery for an unopened, unused product. Opened or used personal-care products cannot be returned for a change of mind. A confirmed quality fault causing failure within 30 days of delivery qualifies for a free new replacement. Statutory remedies remain available.
Do I need an unboxing video?
For a product condition issue, provide an unboxing video where available or other relevant evidence. If you have no video, contact support with proof of purchase and other evidence. Missing video evidence or original packaging does not remove applicable statutory consumer rights.
Which payment methods are available?
Payment is handled through PayPal. Use the options actually displayed by PayPal for your transaction. PayPal displays the shared item name "Toys". Your selected product style is not sent automatically from this page. Before paying, contact support@dblucky.com to confirm your selected style, quantity, delivery destination and total.
Is the product waterproof?
This website makes no waterproof or submersion claim. Follow the instructions supplied with the product and contact support for confirmed cleaning requirements.
How do I contact support?
Email support@dblucky.com or call +86 17817725217. Contact details and the business address are on our Contact page.
When will an approved refund be processed?
Approved refunds are initiated within 48 hours of approval. We will notify you when the refund is submitted. The time for funds to appear in your account depends on your payment provider, card issuer or bank and may be longer. See our returns and refunds policy for the request process.
Email support@dblucky.com or call +86 17817725217.